When something's not working
Quick fixes for a blank TV, bad Wi-Fi, a missing sign-in code or a locked PIN.
The TV is blank or stuck
- Refresh the browser on the TV.
- If the TV is not on barquizzes.com/tv, open that address.
- If it asks for a pairing code, go to Trivia, open Setup → Screens & tablets and pair it again.
A refresh reloads the screen without losing the game. Pairing is only needed if the TV has forgotten who it belongs to.
The Wi-Fi is bad
Players do not need your Wi-Fi. Phones can use their mobile data to join and play.
The TV and the tablet do need a connection. If the bar Wi-Fi is down, put them on a phone hotspot.
The sign-in code didn't arrive
- Check your spam or junk folder.
- Codes expire after a short while, so use the newest one.
- Ask for a new code and try again.
A PIN is locked
- A manager opens Ops, goes to Setup → Ops settings and saves a new manager PIN. Saving it unlocks it.
- For a crew member, open Ops, go to Setup → Crew. If their row shows Locked, press Unlock. You can also set a new PIN there.
The manager PIN locks after 5 wrong tries so nobody can guess it.
Contact us
Still stuck? Email hello@barquizzes.com. A real person answers.